Recruitment Agency Questions for Employers

Welcome to the Frequency Asked Questions page of CTR Select. We understand that you may have questions for a recruitment agency: about our job placement services, the recruitment process, and how we can help you find the perfect role or candidate. Whether you’re hiring for the first time or looking to streamline your recruitment process, we’ve put together answers to the questions we hear most from clients. If you can’t find what you’re looking for here, get in touch with the CTR Select team and we’ll be happy to help.

If you have any other recruitment agency questions or need assistance, please feel free to reach out to us through our contact page, and one of our team members will be happy to assist you.

Why should employers use a recruitment agency to hire staff?

Using a recruitment agency saves time, reduces hiring risk and improves the quality of candidates you meet. Instead of managing job adverts, screening CVs and coordinating interviews internally, an experienced agency handles the entire process for you. At CTR Select, we focus on identifying candidates who are not only technically capable but also aligned with your company culture, helping you make confident hiring decisions that support long-term success.

What can employers expect when working with a recruitment agency?

Employers can expect a structured, consultative approach to hiring. This typically includes an initial briefing to understand the role and business needs, targeted candidate sourcing, thorough screening, and the presentation of a curated shortlist. At CTR Select, we also manage interview coordination, provide market insight on salaries and candidate expectations, and support offer negotiation and onboarding, ensuring a smooth and efficient recruitment process from start to finish.

What types of roles and sectors do we recruit for?

We recruit across a wide range of roles and sectors, supporting businesses of all sizes throughout Surrey, Berkshire, Hampshire, Sussex and further afield. Our expertise includes Administration and Office Support, Office and Senior Management, Customer Service, Project Management, Sales and Business Development, Human Resources, Accounts and Finance, Purchasing and Procurement, Freight and Logistics, Marketing and Creative, and IT and Technology. We have opportunities for entry-level positions, mid-career professionals, and senior executives.

Our approach focuses on understanding how each role functions within your business, allowing us to match candidates based on real-world impact rather than just keywords on a CV.

What services does CTR Select offer?

We offer comprehensive and bespoke recruitment services for both jobseekers and employers. We specialise in connecting qualified candidates with permanent, temporary and contract job opportunities across a wide range of industries and sectors. So whether you are looking for a permanent new member of your team, or have temporary staffing needs, we can help through the whole process.

Where are you based?

CTR Select (formerly Cantello Tayler Recruitment) are based in Egham, Surrey and Windsor, Berkshire, but also cover and offer services to companies and candidates in all of Surrey, Berkshire, Hampshire, Buckinghamshire, and further-a-field too.

How long does the recruitment process typically take?

The timeline can vary depending on the position and industry. However, we strive to match your position with the perfect candidate as quickly as possible, typically within a few weeks. However, we hope to present a shortlist of candidates for a given role in a quick timeframe – if a suitable candidate is registered with us already this would be within a few hours, or we would source for the appropriate people to present to you over a few days.

Would you help recruit for temporary or contract members of staff too, or only permanent positions?

We recruit for temporary, contract and permanent positions – whichever is most suitable to your organisation and recruitment needs.

How can employers partner with CTR Select to find the right candidates?

Employers can contact us directly through our website or by phone or email to discuss their recruitment needs. We offer a bespoke recruitment service, working in close partnership with our clients to ensure their requirements and needs are precisely met.

How long have you been in the industry?

CTR Select was started by Charlie Cantello-Tayler as Cantello Tayler Recruitment in 2011, so we have been in business for 15 years. However, we have decades of combined recruitment experience between us!

What sets CTR Select apart from other recruitment agencies?

Our commitment to personalised service, industry expertise, and a vast network of jobseekers and employers sets us apart. We prioritise building long-lasting relationships and matching candidates with the right career opportunities. Our candidates benefit from a committed, personal approach, providing them with as much guidance and support as they require along the recruitment process. We are also proud members of the Recruitment and Employment Confederation (REC).

Can we work exclusively with one consultant throughout the recruitment process?

One consultant will be working with you on filling your role, so you will speak to and hear from that particular consultant the majority of the time. However, our whole team here at CTR Select will know about the job specification and requirements, so that everyone has it in the forefront of their minds should they speak to a potential candidate.

How do you source and vet the candidates in your database?

Candidates are sourced through a variety of methods. We have access to the largest job boards in the UK – for both advertising roles and directly sourcing candidates. We use LinkedIn and social media to advertise roles and attract candidates. One of our most successful tools for candidate attraction is recommendations and word of mouth.  All candidates are screened and vetted by one of our experienced consultants.  Our preference is to meet everyone face to face, but where this isn’t possible we conduct thorough video or telephone interviews to ensure we understand the candidates skills, personality and requirements.

What’s the process once we list a permanent job vacancy with you?

Our process is completely bespoke to your requirements and timescales. However, typically we would come and see you face-to-face to get a feel for the working environment and company culture, advertise your position on our website, social media channels, job boards, and contact candidates who are already registered with us before starting the search for candidates in the marketplace.  Once we have shortlisted and thoroughly screened candidates we present you with their CVs and profiles.  We then manage the whole interview, feedback and offer process – keeping in touch with yourself and the candidates throughout the journey to ensure that everyone has all of the information and support that they require.

How and when do you charge your clients for your service?

We invoice our clients on the first day that the candidate introduced by ourselves starts their new role.  This fee is normally calculated as a percentage of the annual salary – as agreed with our clients before we begin any recruitment for them.  This means that our clients do not pay a penny unless and until the candidate starts with them.

How do you handle confidentiality, especially if we’re looking to discreetly fill a senior position?

The majority of our roles are advertised completely anonymously without any reference to our clients name. This can be extended to location, size of organisation and industry – depending on our clients’ wishes.  Again, the whole process is bespoke in order to work perfectly in partnership with our clients’ needs and requirements.

What is your policy if a candidate you’ve placed leaves or doesn’t work out within a short period?

We have agreed periods of rebate and free replacement options that will be agreed at the start of any recruitment process.

What information do you need from us to start the recruitment process?

All we need is a call or email from yourselves and we will set up a meeting to gain all the information that we require! Head to our contact page to get in touch.